gool11 Terms and Conditions

1 General Terms

These terms and conditions form a legal agreement between the gool11 platform ("Platform" or "Site") and its users. gool11 is an online gaming service provider in Bangladesh that delivers an entertaining gaming experience in a safe, transparent and responsible environment.

These terms have been prepared in English and apply to all users in Bangladesh. In these terms, "you", "user" or "member" refers to any person who registers an account on or uses the gool11 platform.

1.1 Applicability of Terms

These terms apply to all services, games, promotions, bonuses and other features of the platform. Specific games or promotions may have their own additional terms, which will be clearly stated on the relevant page.

1.2 Language

The original version of these terms is written in Bengali. In the event of any ambiguity, the Bengali version shall be considered final.

2 Account Registration

2.1 Eligibility to Register

To create an account on gool11 and use the platform, you must meet the following requirements:

• You must be at least 21 years of age.
• You must be a legal resident of Bangladesh.
• You must have a valid mobile banking account (bKash, Nagad, Rocket or Upay) or a bank account in your own name.
• You must be legally capable and must not be subject to any restrictions.

2.2 Single Account Policy

Each individual may create only one account. Creating multiple accounts under the same person's name is strictly prohibited. If multiple accounts are detected, all accounts will be closed and funds on deposit may be forfeited.

2.3 Providing Accurate Information

You must provide true, accurate and complete information at the time of registration. Providing false information will result in account termination. It is your responsibility to notify customer support immediately if any of your details change.

3 Age Verification

gool11 provides services exclusively to individuals aged 21 and above. We may request the necessary documentation for age verification at any time. A National Identity Card (NID), passport or other government-issued ID is acceptable for verification.

A request to parents — please use parental control software to protect your child from online gaming and keep your login details secure.

4 Deposits and Withdrawals

4.1 Deposits

The following methods are accepted for deposits on gool11:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

The minimum deposit amount across all methods is ৳500. Deposits are generally credited to the account instantly.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Processing a withdrawal request typically takes between 30 minutes and 3 hours. Before making a withdrawal request, please confirm that:

• Your account is verified.
• The wagering requirements for any bonus have been met.
• The withdrawal method matches the deposit method.

4.3 Transaction Security

All financial transactions are secured by SSL encryption. Deposits to or withdrawals from third-party accounts are strictly prohibited — deposits and withdrawals must always be made through the same account.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 will earn an additional ৳1,000 bonus, allowing you to start playing with a total of ৳2,000.

5.2 Wagering Requirements

A 10x (ten times) wagering requirement applies to the welcome bonus. This means the bonus amount must be wagered ten times before a withdrawal can be made.

5.3 Other Promotions

From time to time, gool11 offers special promotions and deals. Each promotion has its own terms, which are detailed on the relevant page. Participating in a promotion means you accept the specific terms of that promotion.

5.4 Bonus Abuse

Claiming bonuses using multiple accounts, the same device or the same IP address is strictly prohibited. If bonus abuse is detected, the relevant account will be closed and all bonuses and associated winnings will be forfeited.

6 Gaming Rules

6.1 General Gaming Terms

All games available on the gool11 platform are developed by third-party software providers and independently tested. The outcome of each game is determined by a certified Random Number Generator (RNG), which is completely fair and impartial.

6.2 Technical Issues

gool11 is not responsible for any interruption to a game caused by loss of internet connection or a technical fault. In such cases, the final result will be determined according to the game server logs.

6.3 Software Errors

Any win or loss resulting from a software bug or system error will be considered void. gool11 reserves the right to correct any such abnormal outcomes.

6.4 VIP Program

gool11 has three VIP levels: Bronze — up to 0.3% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback. Users may be promoted to a higher level based on their gaming experience and activity.

7 Prohibited Activities

The following activities are strictly prohibited and will result in account termination:

• Money laundering or illegal financial activities.
• Creating multiple accounts or using third-party accounts.
• Using hacking or malware to access the system.
• Breaching or abusing the terms of any bonus or promotion.
• Colluding with other players to gain an unfair advantage.
• Gaming using automated bots or software.
• Verifying an account with false information.
• Chargeback or payment reversal fraud.

8 Account Suspension and Termination

8.1 gool11's Rights

gool11 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of these terms and conditions.
• Fraud or suspicious activity.
• Failure to pass age verification.
• Technical reasons or maintenance.
• Legal or regulatory reasons.

8.2 User Rights

You may request the closure of your account at any time. Please withdraw any available funds before closing your account. To withdraw funds after an account has been closed, please contact customer support.

9 Limitation of Liability

gool11 is not liable for:

• Losses caused by loss of internet connection or network failure.
• Losses caused by the unauthorised use of your login details.
• Issues arising from the failure of third-party services (mobile banking, banks).
• Force majeure events — natural disasters, government restrictions or other uncontrollable occurrences.
• Personal financial losses incurred as a result of gambling.

Gaming is an entertainment activity and carries the risk of financial loss. Please play responsibly and do not bet beyond your means.

10 Privacy and Data Protection

gool11 places the highest importance on protecting your personal information. We do not sell your data or share it with third parties without authorisation. To read our full privacy policy, please visit the Privacy Policy page.

We collect and use your information for the following purposes:

• Account verification and management.
• Processing financial transactions.
• Providing customer service.
• Fraud prevention and ensuring security.
• Meeting legal and regulatory obligations.

11 Right to Amend Terms

gool11 reserves the right to amend these terms and conditions at any time. For significant changes, we will notify users via email or a site notification.

Continuing to use the platform after any changes have been made means you accept the revised terms. We therefore recommend visiting this page regularly.

12 Contact

If you have any questions or concerns about these terms and conditions, please contact us:

• 24/7 Live Chat: Use the site's live chat — support is available in Bengali.
• Email: [email protected]

Our support team is always ready to answer all kinds of questions in Bengali. Visit our related page to learn more about Responsible Gaming.