gool11's Privacy Policy

gool11 ("we", "our") operates a safe and reliable platform for online gaming users in Bangladesh. This privacy policy describes how gool11 collects, uses, and protects your personal information. By accessing the website https://gool11.lat or registering an account, you are considered to have accepted the terms of this policy.

This privacy policy applies to all services, products, and digital channels of gool11. If you disagree with any part of this policy, please stop using our services and contact us for assistance.

We may update this policy from time to time. If significant changes are made, we will post a notice on the website. We recommend reviewing this page regularly.

gool11 collects only the information necessary to provide services, manage accounts, meet legal obligations, and ensure user safety. The types of information collected are described below:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — our services are only for users aged 21 and above).
• Email address and mobile number.
• Residential address.
• Payment and financial transaction details (such as bKash, Nagad, Rocket, Upay, or bank account information).
• Identity verification documents (copy of national ID or passport — as part of the KYC process).
• Messages and information you provide during customer support interactions.

2.2 Automatically Collected Information

• IP address and device identifier.
• Browser type, operating system, and device characteristics.
• Time of visit to the website, session duration, and pages visited.
• Information obtained from cookies and similar tracking technologies.
• Log files and usage statistics related to user behaviour.

2.3 Information Received from Third Parties

Where required for legal or security reasons, we may collect information from legitimate third-party sources, such as fraud prevention services or identity verification providers.

gool11 uses your personal information only for specified and lawful purposes. The main purposes for which information is used are listed below:

• Completing account registration and management.
• Processing deposits, withdrawals, and financial transactions.
• Conducting age and identity verification (KYC).
• Preventing fraud, money laundering, and other illegal activities.
• Providing customer support and resolving complaints.
• Supporting service improvement and new feature planning.
• Providing bonuses, promotions, and personalised offers.
• Implementing responsible gaming limits and protection measures.
• Meeting legal and regulatory obligations.
• Maintaining system security and platform integrity.

We do not sell your information to third-party advertisers. No use of information will occur outside the scope of this policy.

gool11 uses cookies to ensure the smooth operation of the website and to improve the user experience. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security.
• Functionality cookies: Remember your preferences and language settings.
• Analytics cookies: Collect website usage statistics — this is entirely anonymous.
• Security cookies: Help detect and prevent fraudulent activity.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect certain website functions.

We do not sell, rent, or transfer your personal information to third parties. However, limited information may be disclosed in the following circumstances:

5.1 With Service Providers

We work with trusted third-party providers for essential services such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, technical infrastructure, and customer support. These providers receive only the information needed for their specific tasks and are bound by strict confidentiality agreements.

5.2 For Legal Obligations

We may be required to disclose information in response to lawful requests from legal authorities or government regulatory bodies, including as part of anti-money laundering or fraud investigations.

5.3 In Cases of Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance if such a change occurs.

gool11 applies industry-standard technical and organisational measures to protect your personal information.

• SSL/TLS Encryption: All data transfers on the website occur through encrypted connections.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorised personnel can access specific data.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication: An additional layer of verification is provided to protect your account.
• Fraud Monitoring: Suspicious activity is monitored in real time.

However, no method on the internet is completely secure. While we apply the highest level of protection, it is also your responsibility to keep your account password confidential and to prevent unauthorised access.

gool11 retains your personal information only for as long as necessary. Retention periods are described below:

• Active account data: Retained for the full duration that the account remains active.
• Closed account data: Retained for a specified period after account closure to meet legal and regulatory obligations.
• Financial transaction records: Retained for an extended period as required by law.
• Customer support conversations: Retained for a specified period to facilitate dispute resolution.

Once the retention period ends, information is securely deleted or anonymised.

As a gool11 user, you have the following rights regarding your own personal information:

8.1 Right to Access

You may request from us at any time what information we hold about you. After verification, we will provide that information to you.

8.2 Right to Rectification

If the information we hold about you contains any errors or is incomplete, you may request that it be corrected. After accurate information is provided, we will update it as soon as possible.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information that must be retained to meet legal obligations may not be erasable at the time of your request.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications or certain types of profiling. We will take prompt action upon receiving your request.

8.5 Right to Data Portability

You have the right to receive the information you have directly provided to us in a structured and readable format.

To exercise any of the rights above, please contact our support team. After identity verification, we will respond within the legally required timeframe.

gool11 strictly provides services only to users aged 21 and above. We do not intentionally collect any information from minors. Age is verified during the registration process.

If it comes to our attention that information has been collected from a minor, we will immediately delete that information and cancel the associated account. Parents or legal guardians may contact us to raise any such concerns.

gool11 uses certain third-party technology providers to operate the platform, such as payment gateways and game providers. These providers have their own privacy policies and we are not responsible for how they handle information.

We only partner with third parties that maintain high standards of data protection and comply with applicable laws.

gool11 reserves the right to change or update this privacy policy at any time. When significant changes are made:

• The update date on this page will be changed.
• A notice will be posted on the website for major changes.
• Registered users may be notified by email.

Continued use of the website after a change is made will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.